Responsible Gambling
At Eth Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. Gambling should always be a form of entertainment, never a way to make money or escape personal problems. We take responsible gambling seriously and offer a range of tools and resources to help you stay in control.
Our Commitment
Eth Casino operates in accordance with responsible gambling best practices and supports the guidelines relevant to New Zealand players. We continuously review and update our policies to ensure the highest standards of player protection are maintained.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early:
- Spending more money or time gambling than you can afford
- Chasing losses in an attempt to win back money
- Gambling to escape stress, anxiety, or depression
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money or selling possessions to fund gambling
- Feeling irritable or restless when trying to cut down or stop gambling
- Lying to friends or family about your gambling habits
If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help immediately.
Self-Assessment
Not sure if your gambling is becoming a problem? You can take a free, confidential self-assessment test provided by the Problem Gambling Foundation of New Zealand:
Responsible Gambling Tools
Eth Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
Loss Limits
Set a maximum amount you are willing to lose within a defined period. Once your limit is reached, you will be unable to place further bets until the period resets.
Session Time Limits
Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching and will be automatically logged out when it is reached.
Reality Checks
Enable periodic reminders that display how long you have been playing and how much you have spent during your current session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Eth Casino for a period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us.
To activate self-exclusion, please contact our support team:
- Email: [email protected]
- Live Chat: available 24/7 on our website
Self-exclusion requests are processed within 24 hours. We strongly recommend that you also register with the national self-exclusion scheme operated by the Department of Internal Affairs of New Zealand.
Protecting Minors
Eth Casino strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all accounts and reserve the right to request additional documentation at any time. If we suspect that a minor has registered or is using an account, we will immediately suspend that account pending investigation.
If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. The following tools can help:
Support Organisations in New Zealand
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support to New Zealand residents:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation offers counselling, support, and education services across New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7, free call within New Zealand)
Gambling Helpline New Zealand
A free, confidential helpline available to anyone affected by gambling harm, including family members and friends.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7, free call within New Zealand)
- Text: 8006
Lifeline New Zealand
Provides crisis support and mental health assistance.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Citizens Advice Bureau New Zealand
Offers free, independent advice on financial and legal matters related to gambling debt and other issues.
- Website: www.cab.org.nz
Financial Support
If gambling has caused financial difficulties, the following organisations can provide guidance and assistance:
- MoneyTalks – Free financial helpline: www.moneytalks.co.nz | Phone: 0800 345 123
- Sorted – Free financial guidance and budgeting tools: www.sorted.org.nz
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Contact Us
If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, please do not hesitate to contact our dedicated support team:
- Email: [email protected]
- Live Chat: available 24/7 directly on our website
We are here to help. Your wellbeing is our priority.
Last updated: June 2026
